Before being an instrumental part of the team that worked with Howard Chase to create the original Issue Management Process Model in 1977, Crane worked as a junior account execu­tive in a national public relations agency.  Her appreciation for business operations was solidified in an early position as community relations assistant to the plant manager in a Richmond, Virginia-based manufacturing firm.

Crane holds a B.A. in Economics from Randolph-Macon Woman’s College.