Hines is the recipient of nine top-level awards from the public relations, communications and marketing industries and was named an "All-Star in Marketing Communications" by the publication Reputation Management/Inside PR.  She is a requested speaker, author and executive coach. 

Prior to founding Stratagent Corp., Hines was executive vice president at the third-largest communications firm worldwide where for nine years she led its global consumer marketing and reputation management practice.

Hines has been an advisor to federal and state governments in the development of public policy and educational initiatives and early in her career served as a legislative analyst, government press officer and spokeswoman.